Privacy Policy
Last updated: 30/09/2024
Plan B Repairs is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, and protect your personal data.
Information We Collect
We may collect personal information such as:
- Your contact details: Name, email address, phone number, and postal address when you engage with us.
- Device information: When you bring in a device for repair.
- Financial information: Payment details for processing transactions.
- Online information: Data collected via cookies and analytics tools, including your IP address and browsing activity.
Why We Collect Your Information
We collect and use personal information to:
- Provide repair services and fulfill requests.
- Process transactions and communicate with you about your orders.
- Improve our website and services based on analytics and user feedback.
- With your consent, send you marketing and promotional materials, which you can opt out of at any time.
How We Store and Protect Your Information
We take reasonable steps to ensure your information is secure, including using encryption and secure storage systems. We retain personal information only for as long as necessary to provide services or as required by law.
Disclosure of Personal Information
We do not sell or rent personal information. However, we may share your data with:
- Service providers who assist us in our operations (e.g., payment processing, IT services).
- Legal authorities when required by law or to enforce our terms of service.
- Overseas recipients: If we transfer data outside of Australia, we will ensure that the recipient complies with Australian privacy laws or has equivalent data protection measures.
Your Rights
You have the right to:
- Access the personal information we hold about you by contacting us.
- Request correction of any inaccurate or outdated information.
- Opt-out of marketing communications at any time by following the unsubscribe instructions in our emails.
- Complain about a breach of your privacy rights under Australian law. We will respond promptly and attempt to resolve the issue. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Cookies and Online Tracking
We use cookies to track website usage and improve your online experience. You can control cookies through your browser settings, but this may affect your ability to use certain features of our website.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in the law or our practices. Any updates will be posted on this page.
Contact Us
For questions about this policy or to access or correct your information, please contact us at: [email protected]
If you have a privacy complaint, please contact us first so we can resolve it. If we cannot resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.